Responsible Gaming at Rollero

Our Commitment to Safer Play

We at Rollero are licensed under the Tobique Gaming Commission (licence No. 0000064), and we operate within a regulatory framework that requires us to promote responsible gambling practices at every stage of your journey with us. From registration to withdrawal, we design our processes so that you always remain aware of your activity and in control of your spending.

Our Rollero Casino platform requires every player to confirm their date of birth, full legal name and residential address before creating an account via our Rollero login process. We only allow one account per person, and we treat any accounts sharing a household, IP address or device as duplicates. This isn't just a security measure — it's part of how we prevent underage access and protect vulnerable players from opening multiple accounts to bypass our safety limits.

Age Verification

We only accept players who are of legal gambling age in their jurisdiction, and in no case do we accept anyone under 18 years old. During our verification process, we may request valid photo identification, and we keep accounts restricted until that documentation is confirmed. If we ever suspect that a minor has accessed our services, we act immediately to close the account and reverse any transactions.

Tools We Offer to Keep You in Control

We understand that responsible gaming looks different for every player. That's why our Rollero support team offers a range of options you can request at any time, free of charge and without needing to justify your decision.

• Deposit Limits — You can ask us to cap the amount you deposit daily, weekly or monthly across any of our supported payment methods.
• Loss Limits — We can set a ceiling on how much you're able to lose within a chosen period, helping you stay within a budget you're comfortable with.
• Wagering Limits — If you'd like to restrict the total amount you stake over time, our team can apply this directly to your account.
• Time-Outs — Need a short break? We can pause your account for a defined period, ranging from a few days to several weeks.
• Self-Exclusion — For longer breaks, we offer self-exclusion periods of six months, one year or longer, during which we will not accept your deposits or send you promotional material.
• Reality Checks — We can enable pop-up reminders that show you how long you've been playing and what you've spent during your current session.

Once you activate any of these tools, we apply them immediately, and we do not lift a self-exclusion or deposit limit early, even if you request it — we hold firm on these commitments because we know they matter most in the moments you might be tempted to reverse them.

How to Request a Limit or Self-Exclusion

1. Contact our support team via live chat, available 24/7, or email us at support@rollero.com
2. Tell us which tool you'd like to activate — a deposit limit, time-out or self-exclusion
3. Confirm the duration or amount you'd like applied to your account
4. We'll confirm the change in writing and apply it to your account right away
5. If you've chosen self-exclusion, we'll also remove you from our marketing and bonus communications

Recognising the Signs

We encourage every player at Rollero Casino to check in with themselves regularly. Gambling should remain a form of entertainment, and we want you to notice early if it starts affecting other parts of your life. Ask yourself honestly:

• Do you spend more time or money gambling than you originally planned?
• Have you borrowed money or sold possessions to fund your play?
• Do you feel anxious, irritable or preoccupied with gambling when you're not playing?
• Have you tried to cut back or stop and found it difficult?
• Has your gambling affected your relationships, work or studies?
• Do you chase losses, hoping to win back money you've spent?

If you've answered yes to any of these, we'd encourage you to reach out to our team about our safer gambling tools, or to speak with one of the independent organisations listed below.

Independent Support Organisations

We work alongside recognised bodies that specialise in gambling support, and we always recommend you contact them directly if you'd like confidential, professional guidance outside of our own platform.

We also cooperate with EGIS, an independent alternative dispute resolution body operating under Tobique Gaming Commission regulations, reachable at egis.io or disputes@egis-adr.com, should you ever need an external party to review a concern about your account.

How We Support Responsible Play Through Our Policies

Our Rollero platform is structured so that responsible gaming is built into the rules themselves, not treated as an afterthought. Every deposit, bonus and withdrawal follows clear terms designed to prevent excessive or impulsive spending:

• We apply a €20 minimum deposit across every payment method, keeping transactions transparent and predictable.
• Our welcome package and reload bonuses come with defined wagering requirements and expiry windows, so you always know what's expected before you commit funds.
• We cap daily, weekly and monthly withdrawal amounts, which naturally moderates how quickly large sums move through an account.
• Only one bonus can be active on your account at any time, which helps prevent players from stacking offers and losing track of their spending.
• Dormant accounts are flagged after 12 months of inactivity, prompting a review rather than silent accumulation of unused funds.

We also want to be transparent that players from Sweden, while welcome to register and play at Rollero Casino, are excluded from Rollero bonus offers, promotions, VIP programmes and loyalty point exchanges — a measure we apply to align with regional protections around promotional gambling incentives. Similarly, we do not accept real-money play from a defined list of restricted countries and regions, and we take this seriously as part of our wider commitment to compliant, responsible operation.

VIP Play and Responsible Gaming

Our Rollero VIP Club is invitation-only, and our VIP managers select members based on consistent, healthy engagement rather than simply high spending. If you're part of our VIP programme, your personal account manager remains available to discuss any concerns about your play, and the same limits and self-exclusion tools apply to VIP accounts exactly as they do to standard ones.

Protecting Family and Friends

If you're worried about someone else's gambling rather than your own, we recommend speaking with them openly and directing them toward the support organisations listed above. We also offer software recommendations such as Gamban, NetNanny and Covenant Eyes, which can help block access to gambling websites on shared or family devices.